Solutions Engineer

| Seattle
Solutions Engineer
The Apptentive Team
You’ll be joining a team that is passionate about building great communications products and delivering customer love. We truly believe that companies can develop meaningful and valuable relationships with their customers and that our software can become the key to a more personal and mobile world.
About This Role
Our Solutions Engineer will join our Customer Success team. This team is a cultural touchstone for the company. Everything we are building is focused on fostering great customer relationships, so our Customer Success team must be absolutely world-class.
You will partner closely with the Sales team to help accelerate our new and existing client growth. As the dedicated technical sales resource, you will be responsible for technically scoping projects, helping customers to understand our SDKs and API, and the effort needed to onboard as an Apptentive customer. We work with F1000 companies, so you will work with large brands like Zillow, Starbucks, McDonald’s, eBay, Disney, Alaska Airlines, Marriott and Concur. You will have considerable influence with regards to setting standards and collaborating with Apptentive Leadership on how Sales/Solutions Engineering at Apptentive evolves.
What you will be responsible for:
  • Partnering with Sales to win new business and grow existing accounts. This includes demonstrating the value of the Apptentive solution, particularly when it comes to more complex/technical conversations.
  • Setting customers up for successful onboarding and long-term success by ensuring they understand the depth and value of the product, setting clear expectations and technically scoping and vetting the solution during the sales process.
  • Streamlining intersecting operations across Sales, Engineering, Product and Customer Success.
  • Working closely with Product team to ensure product roadmap matches market needs.
  • Onboarding customers.
  • Support InfoSec process and responding to vendor security questionnaires.
  • Travel 25-40% of your time to meet with prospects/customers.

What you should have:
  • Be customer-obsessed
  • Understanding of SDK’s and API’s
  • The ability and desire to explain technical concepts to both technical and non-technical audiences of any size
  • Strong technical background and the ability to learn and understand new technical concepts quickly
  • Experience working with Fortune 500 customers in a B2B SaaS/Software capacity. 
  • 3-5 years experience in Sales/Solutions Engineering
  • Working with Salesforce or similar CRM tool a plus

What We Offer
  • Competitive salary and equity packages
  • Unlimited paid time off (PTO) and generous family leave policies
  • 401k, HRA/FSA and monthly Orca pass
  • Comprehensive medical, dental, and vision insurance
  • Paid professional development (conferences/courses)
  • A chance to build something great with other amazing people

This position can be based in Seattle, Michigan, Illinois or North Carolina
We encourage diverse candidates to apply! Apptentive values diversity and does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, age, veteran status or parental status.

Principals only -- No recruiters, please. We are unable to sponsor visas at this time.
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Technology we use

  • Engineering
    • PythonLanguages
    • RubyLanguages
    • ScalaLanguages
    • ReactLibraries
    • ReduxLibraries
    • Node.jsFrameworks
    • CassandraDatabases
    • RedisDatabases

Location

We just moved across the street of the Pike Place Market and love our bright open space and view of Elliot Bay. https://tinyurl.com/y3q58m4d

What are Apptentive Perks + Benefits

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Pair programming
Open office floor plan
Diversity
Highly diverse management team
50% of our leadership team is female
Unconscious bias training
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Promote from within
Continuing Education stipend
Online course subscriptions available
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