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Salesforce System Administrator

| Seattle
Convoy, one of the fastest growing startups in the U.S., is transforming the $800 billion trucking industry. Convoy offers the world's largest companies the best option for moving their freight through its network of thousands of technology-connected trucking companies. Shippers get instant quotes, real-time GPS tracking on all shipments, and actionable business analytics to improve their supply chain. Trucking companies get access to free tools and resources that allow them to find loads they want, drive fuller trucks, and get paid quickly. Convoy is growing quickly and hiring in every area. Come join a company that is literally moving the world forward! 
Founded in 2015, Convoy is backed by this century's leading disruptors, including the founders and CEOs of Amazon, Salesforce, eBay, Linkedin, Expedia, Dropbox, KKR, Starbucks, and others.
The Salesforce Administrator will be responsible for the execution of day-to-day configuration, support, and maintenance of our Salesforce instance, as well as continuously improving the platform to enable our growth. You will work closely with the Sales Operations team and several stakeholders in Business Operations and Sales Strategy and Demand, as well as Finance and Marketing, to ensure core processes and systems are well defined, precisely measured, and function effectively and with scale.
Specifically, this role will be expected to have a broad understanding of Salesforce automation capabilities, change management, user management, data models, and most importantly - providing the best experience for our end-users. We are looking for someone who passionately understands Salesforce, is committed to continuous improvement, is a very analytical and a creative problem solver with a bias for action and has a relentless focus on getting things done.

Your daily scope will include:

  • Serve as the second system administrator for the Salesforce environment with 200+ users
  • Handle all basic administrative functions including user account maintenance, company reports and dashboards, workflows and other routine tasks
  • Complete regular internal system audits and prepare for upgrades and new releases
  • Manage integrations with our Salesforce instance; including Outreach, Ironclad, and other tools
  • Coordinate the evaluation, scope, and completion of new development requests
  • Work with the Revenue Operations team to support administrative, development, and change management activities
  • Assist in training of new users, and grow the Salesforce skill set across the organization

You will have the following skills and experience:

  • 1+ years of experience as a Salesforce Administrator
  • Certified Salesforce Administrator is required
  • Proven ability to implement new processes and facilitate user adoption.
  • Strong understanding of the Lightning platform, field data types, and object relationships
  • Comfortable creating custom objects, custom fields, formula fields, validation rules, custom list views and other content of intermediate complexity
  • Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwards
  • Affinity for a hyper-growth business
  • Strong data management abilities with a solid understanding of de-duping, bulk data updating, loading and exporting and the best tools to use such as Data Loader, Data Import Wizard, Data Export Wizard, Workbench and Apsona
  • A demonstrated ability to understand and articulate complex Salesforce concepts
  • Creative and analytical thinker with strong problem-solving skills, and a bias for action
  • Must demonstrate exceptional verbal and written communication skills
  • Ability to assess and implement the impact of new requirements on Salesforce and all upstream and downstream applications, systems and processes
  • Commitment to continuous improvement and learning - such as Trailhead

Preferred Qualifications:

  • Advanced Administrator preferred & Platform App Builder Certification plus Superbadges such as Lightning Experience Reports & Dashboards Specialist, Security Specialist, and Process Automation Specialist are preferred
  • Freight background or experience managing transportation systems preferred
  • Sales Cloud, Service Cloud, or other certifications a bonus
  • Experience with managing Ironclad, Outreach, Brandfolder, Talk Desk, ZoomInfo, Marketo, DataFox or other similar system integrations is a bonus

Please Note: Visa Sponsorship is NOT offered for this role.
Convoy is an equal-opportunity employer and we are actively seeking a diverse team. If you're a collaborative team player who wants to have an outsized impact with a small, tight-knit team, we'd love to hear from you!

Read Full Job Description

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • TypeScript Languages
    • GraphQLLanguages
    • ReactLibraries
    • ExpressFrameworks
    • Node.jsFrameworks
    • DockerFrameworks
    • Amazon SageMakerFrameworks
    • PostgreSQLDatabases
    • RedisDatabases
    • SnowflakeDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • FigmaDesign
    • AdobeXDDesign
    • ZeplinDesign
    • TrelloManagement
    • NotionManagement
    • WordpressCMS
    • SalesforceCRM
    • MandrillEmail
    • IterableEmail
    • MarketoLead Gen
    • OutreachLead Gen

Location

4th Avenue, Seattle, WA 98101

An Insider's view of Convoy

What's the biggest problem your team is solving?

Matching the right truck to the right load is one of the most expensive and manual steps in a traditional brokerage. Many people thought it couldn't be solved in an automated way because of the complexity. It took us 3 years and in Jan 2019 we announced that we had reached 100% automated matching.

Ziad

Chief Product Officer

How has your career grown since starting at the company?

My role has shifted from being just a product owner to taking on a more active role in leadership activities at the company. I contribute to hiring across the company, speak at various panels and events, help sustain our core culture through hyper growth, and act as a founding member of Women Discussion Groups at Convoy.

Himani

Senior Manager, Product

What projects are you most excited about?

Completely reimagining an industry core to our economy and making it as efficient as possible. Building the framework and models that allow Convoy to reduce inefficiencies at every stage of the shipping process, and in turn reduce empty miles, truck traffic, and the environmental impact of shipping, is both rewarding and intellectually stimulating.

Max

Senior Director, Data Science

What are Convoy Perks + Benefits

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Team owned deliverables
Team based strategic planning
Open office floor plan
Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Employees who have been with the company for 12 months are eligible for 12 weeks of family medical leave.
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Professional Development Benefits
Lunch and learns
Acme Co. hosts lunch and learn meetings once per month.
Cross functional training encouraged
Promote from within
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