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Relationship Manager

| Seattle

We are searching for a resourceful, strategic and organized candidate that is passionate about company products and the clients they serve. Relationship Managers will act as the main point of contact for their clients, and be an advocate for any issues that may arise. They will be the liaison between the business and the technology. The ideal candidate will be the owner of their assigned accounts and work to create and execute strategic plans with each partner.

Qualifications:

  • 3 + years account manager experience
  • 3 + years sales experience (preferably consultative sales)
  • 2+ years business development experience
  • Proven history of successfully growing a book of business
  • Ability to lead and motivate a team
  • Excellent verbal and written communication
  • Excellent customer service
  • Ability to learn basic business tools (CRM, Google, Word, etc.)
  • Ability to effectively recommend and market new features and technology to clients
  • Development/technology background preferred but not required
  • Experienced in integrated payments a plus

Responsibilities:

  • Being the face of the company while advocating for your clients
  • Working closely with the Business Development Team on partnerships acquisition
  • Working with clients to create and execute a partner plan which includes a partner roadmap, marketing/dev strategy and strategic goals
  • Working with marketing on strategy and execution
  • Attending user conferences to support clients and promote our company
  • Maintain a positive relationship with clients to cultivate profitable book of business
  • Analyze trends and roadblocks in the industry
  • Proactively identify and assist with resolving partner and merchant issues
  • Triage with cross functional teams to include Sales, Marketing, Development and Technical Support


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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • JavascriptLanguages
    • SqlLanguages
    • jQueryLibraries
    • ReactLibraries
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • ConfluenceManagement
    • JIRAManagement
    • WordpressCMS
    • SalesforceCRM
    • MailChimpEmail

Location

5601 22nd Ave NW, Seattle, WA 98107

An Insider's view of Gravity Payments

What are some social events your company does?

One of the coolest events we host is our speaker series, where we invite guest speakers to come in for a Q&A and happy hour. We also have a group that does weekly game nights, along with an annual 24 hour gaming marathon/charity event which is always a big hit! Beyond that, we have lots of potlucks, bbq's, and team and company-wide happy hours!

Lauren

Office Manager

What projects are you most excited about?

I am excited about so many projects here. From running leadership development trainings to hosting authors and other speakers for our Gravity Speaker Series, the company has given me countless opportunities to pursue my passions during my day-to-day work.

Bobby

Head of Learning and Development

What does career growth look like on your team?

Growth at Gravity can be described as an amoeba, rather than as a ladder to climb. Talent and efficiency is cultivated, and teams are developed rather than individuals stepping on each other constantly trying to get ahead. I love that this inspires us all to learn and grow together as a company.

Ashlie

Business Analyst

What are Gravity Payments Perks + Benefits

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Child Care & Parental Leave Benefits
Flexible Work Schedule
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Pet Friendly
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
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