Enterprise Account Manager

| Seattle

ExtraHop Networks is more than just the products we engineer and sell. We’ve built our company from the ground up with the idea of creating great jobs for great people. As a fast- paced startup, each day offers new opportunities to innovate in all areas of the company. We value quality and integrity in everything we do, from interacting with customers to developing the best technology in the industry. We are known as innovators and have received many awards for our team and our products, including Best of Interop, Seattle Business Magazine’s Innovation of the Year, and 100 Best Companies to Work for in Washington, among others.

Role: Enterprise and Mid Market Account Manager (AM)

Responsibilities

  • Drive platform adoption.
  • Expand business with current customers by up-selling new products and features.
  • Work with customers coming to the end of their service contracts and renew their subscriptions.
  • Work proactively with the partner channel to grow opportunities,
    anticipate potential road blocks and provide a seamless purchasing
    experience for our end users.
  • Develop and execute account strategies to ensure the customer perception of value leads to license renewal and expansion.
  • Build relational equity with customers through high quality interactions, and effectively manage accounts to see high rates of renewal and growth.
  • Effectively communicate the value proposition and be able to react to objections, competitive questions, and other FAQs.
  • Ensure world-class customer success is delivered to every ExtraHop customer.

Requirements

  • Four-year degree preferred 
  • 3-7 years relevant account management or renewal sales experience with a proven record of success 
  • Demonstrated ability to conduct extensive cold calls and email campaigns to expand customer footprints.
  • Ability to develop and manage multiple relationships, selling to all levels within an organization
  • Excellent organizational, analytical, and problem solving skills 
  • Ability to work independently & proactively in a dynamic and aggressive startup environment 
  • Team player with solid communication and presentation skills 
  • Someone who wants to play a key role in shaping the future of our sales organization
  • Travel as necessary to foster relationships with customers in territory.

About ExtraHop

ExtraHop is an enterprise cyber analytics and performance monitoring company helping the world’s leading organizations understand and secure their entire environment from core to edge to cloud. Our breakthrough approach to analytics and machine learning helps our customers investigate threats, ensure the delivery of critical applications, and secure their investment in the cloud, resulting in 95% faster threat detection and reducing unplanned downtime by 86% while providing the best possible customer experience.

ExtraHop is recognized by leading organizations for both its innovation in the market and its commitment to building a world-class team. We’ve been named to Wealthfront’s Career-Launching Companies list for the last four years, and JMP Securities put ExtraHop on its 2018 Super 70 List as one of the most strategically positioned private companies in the cybersecurity industry. Credit Suisse recognized ExtraHop as a member of its inaugural Disruptive Technology Recognition Program, and SC Media named ExtraHop a 2019 Industry Innovator for enterprise network traffic analysis.

With well over $100 million in bookings in 2018, and 10x growth in security, the opportunity with ExtraHop has never been greater. Are you ready to rise above the noise?

ExtraHop is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, military status, or national origin or any other characteristic protected under federal, state, or applicable local law 

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Location

In the heart of Seattle, with easy access to transportation, restaurants, and entertainment.

What are ExtraHop Perks + Benefits

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Highly diverse management team
Diversity manifesto
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Acme Co. provides employees with a flexible work schedule that includes Flexible start and end times.
Remote Work Program
Family Medical Leave
Return-to-work program post parental leave
Company sponsored family events
Acme co. sponsors family oriented events Annually.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
We offer employees A parking subsidy.
Recreational Clubs
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend
Time allotted for learning
Online course subscriptions available
Paid industry certifications
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