Program Manager - Strategic Accounts

| Seattle

Why Qualtrics

Qualtrics is the technology platform that organizations use to collect, manage, and act on experience data, also called X-data™. The Qualtrics XM Platform™ is a system of action, used by teams, departments, and entire organizations to manage the four core experiences of business—customer, product, employee and brand—on one platform. Over 10,000 enterprises worldwide, including more than 75 percent of the Fortune 100 and 99 of the top 100 U.S. business schools, rely on Qualtrics to consistently build products that people love, create more loyal customers, develop a phenomenal employee culture, and build iconic brands. Qualtrics was recently acquired by SAP, and together we will accelerate XM and power the experience economy. Join us on this adventure that can open many doors! If you’re searching for a company that’s dedicated to your ideas and growth, recognizes your unique contribution, fills you with purpose, and provides a fun, flexible and inclusive work environment - apply now!

The Challenge

The Strategic Accounts Team partners with Qualtrics' largest and most strategic customers to drive long-term success and deliver significant business impact. From strategic program design to ongoing adoption and maturity, we work alongside business leaders to deliver sustainable program excellence and unlock the most value from our products and services. We understand deeply how our customer’s organizations function, and as trusted advisors, partner with them in order to transform our customers into experience leaders in the marketplace.

Qualtrics is seeking an experienced Program Success Principal to partner with our largest customers and lead their enterprise experience programs. If you have a Bachelor’s degree, have 8 -15 years of customer-facing and/or consulting experience, can build enduring strategic relationships, and want to work at a fast-growing tech company, Qualtrics is the place for you. In addition, you should have strong organizational skills and be an excellent communicator with the ability to appeal to audiences at all levels of an organization. You should be inventive when facing challenges, and refuse to give up until our customers succeed.

The Expectation for Success

You will know you are doing an extraordinary job when you see your customer’s experience management programs grow, mature, and deliver meaningful business impact. You will work to become a true partner with business leaders across your customer's enterprise and not just deliver key results, but work to build their internal experience leadership capabilities as well. They will be Qualtrics’ champions because their organizations deliver differentiated and best-in-class experiences in their industry.

A Day in the Life

  • You serve as the long-term relationship manager and day-to-day strategic program consultant throughout the life of the partnership
  • Handle a portfolio of 1-2 strategic enterprise customer accounts and work with them to drive organizational value realization, adoption, and program maturity though strategic program planning and execution
  • Develop relationships with influential leaders within the customer’s organization and convert them into Qualtrics’ champions
  • You will consult on how Qualtrics can help them achieve their objectives by bringing extensive industry and platform expertise to bear
  • Monitor daily program health and platform engagement to identify and mitigate program risks
  • Establish success plans that clarify customer goals, map out maturity stages, and enable them to measure their progress against defined success criteria
  • Act as the primary point of escalation, and help oversee all Qualtrics’ services and resources post-delivery
  • Develop and implement standard methodologies across a variety of use cases and industry verticals
  • Prepare content that educates users on how to fully utilize the platform
  • Champion customer needs internally and mobilize resources to resolve issues
  • Develop cross-functional initiatives that will improve the overall customer experience and lead to greater satisfaction and loyalty among our customers
Jenny Lieb is a Principal Customer Success Consultant in Qualtrics’ Provo, Utah office. She holds a Bachelors in Business Administration, with a focus in Computer Information Systems and Management from James Madison University, and a Masters in Business Administration from the University of Texas at Austin. Click here to read more about Jenny's story and what it's like to be on the Customer Success team at Qualtrics.

What Differentiates Us from Other Companies

  • Work life integration is deeply important to us - we have frequent office events, team outings, and happy hours
  • Qualtrics Experience Program - $1,500 for an experience of your choosing (eligible after a year)
  • We take pride in our offices design aiming at fostering creativity from our rooftop views to an open and collaborative work space
  • 30 paid days off - 15 PTO + 5 Personal Days + 10 Holiday Closures (additional after a year)
  • On top of standard benefits package (medical employees and their families, dental, vision, life insurance, etc) we provide snacks, drinks, and free lunches in our office
  • To learn more about what we value read about it directly from our employees' Qualtrics Life stories
Read Full Job Description

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • We are an open language company so we do not specify on languages and except all that are helpful toward the product.Languages
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • AsanaManagement
    • WordpressCMS
    • Qualtrics PlatformCMS
    • SalesforceCRM
    • Qualtrics iQ DirectoryCRM
    • Qualtrics PlatformEmail
    • Adobe CampaignLead Gen
    • MarketoLead Gen
    • MixRankLead Gen
    • RapportiveLead Gen
    • Qualtrics PlatformLead Gen

Location

The office experience is a 5-minute walk from Pioneer Square. The rooftop deck overlooks the Puget Sound and downtown Seattle.

What are Qualtrics Perks + Benefits

Qualtrics Benefits Overview

TOTAL REWARDS
The term “benefits” doesn’t really do our employee rewards program justice. We provide free medical, dental, and vision insurance, 20+ days of annual leave, generous retirement fund contributions, company equity, quarterly bonuses, and tons of career mobility.

WORK HARD/PLAY HARD
For every bit of hard work we put in, we have twice the fun. Whether that means taking a break in a massage chair or hitting the slopes after work, Qualtrics makes sure that employees take time to recharge and live it up.

UPWARD MOBILITY
Because we’re a hyper-growth company, getting promoted and taking on more opportunity is always an option. We hire individuals who have what it takes to quickly step into the next role and take on opportunities beyond their core job description.

OFFICE PERKS
We believe in a workspace that allows you to take a breather and pepper fun throughout your day. Grab a beer in the Dublin office pub, enjoy Seattle’s rooftop patio overlooking the Puget Sound, or raid one of the many kitchens around Provo’s office.

HIGH BAR
We don’t hire cutthroat individuals who only care about themselves. We’re looking for top performers with a wide array of professional and personal experience. Our employees are driven, intelligent, diverse and interesting people who work well in teams and know how to have fun.

GLOBAL
Qualtrics employees are plugged into a network of experienced professionals around the globe. With weekly company-wide video meetings and our own internal social network, employees get global experience and stay up-to-date on what’s happening across the organization.

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Game Room
Stocked Kitchen
Happy Hours
Parking
Pet Friendly
Recreational Clubs
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Diversity Program
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