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Staff Product Mgmt Manager

| Kirkland

Job description

ServiceNow, The Enterprise Cloud Company, is the industry-leading cloud platform provider for building intelligent enterprise applications. We are redefining markets and changing the perception of enterprise software. Our cloud platform allows enterprise IT to bring together business strategy, application design and operations in a powerfully simple solution.

We’re disruptive.  We work hard but try not to take ourselves too seriously.  We are highly adaptable and constantly evolving.  We are passionate about our product, and we live for our customers.  We have high expectations and a career at ServiceNow means challenging yourself to always be better. 

To scale our growth, we are looking for drivers—people who thrive on responsibility and live for the next big challenge. We seek to employ the brightest and most forward-thinking talent on the planet, and we want to hire people who have their best work ahead of them, not behind them. Accelerate your career and succeed in an environment where you can make an impact daily. We invite you to join in to stand out.

Service Now’s Cloud Services Program Management team is responsible for product delivery across our cloud environment, touching all elements of the cloud infrastructure. Product scope includes driving core infrastructure services design, and deployment. The team is a key partner to the hardware architecture and product development teams and are an integral part of the Cloud Infrastructure Organization. 

What you get to do in this role:

  • Product execution: Work with engineering leadership team to implement and deliver products.
  • Market and Competitive Analysis: Figure out what’s happening out there speaking with end users, customers, partners, and industry experts
  • Product Strategy: Identify set of differentiated opportunities for ITOM product with a solid rationale for pursuing them.
  • Partnership Evaluation: Pursue inorganic approaches to deliver solutions where appropriate.
  • Product Enablement & Success: Collaborate with outbound product management, Marketing, and Pre/Post Sales teams for cementing product success.


Minimum qualifications:

  • 5+ years of product management experience and/or equivalent experience as a solutions architect in the ITOM domain.
  • Profound understanding and hands on experience with system, network and application management solutions.
  • Deep familiarity with cloud-based solutions, log and metric analytics tools. 
  • Understanding of various AI/ML technologies and their application to IT Operations tools.
  • The ability to make trade-off decisions between possible and desirable, which requires a good sense of what is technically feasible
  • Thinks strategically, fast-learning and communicates with impact.
  • Thrives in ambiguity and operates fluently.
  • Bachelors/Masters in Computer Science (requirement).
  • Experience with agile/scrum methodologies
  • Experience working on content management and/or sharing solution supporting both internal and external users
  • Experience writing product requirements and other collateral to communicate the vision, strategy, and feature set for the product line
  • Experience monitoring and guiding product development teams throughout the execution phases for new and existing releases as the customer advocate

Preferred Qualifications

  • Passion for and experience with collaborative technologies, either in the consumer or enterprise space
  • Demonstrated experience in gathering and transforming product requirements into actionable product roadmap
  • Ability to manage product and feature trade-offs with sales, marketing, engineering, and management teams
  • Self-starter, leader, high energy level (most Product Managers at ServiceNow set the direction for multiple development teams)
  • Strong communication and presentation skills, in executive and public speaking environments  
  • Good analytical skills and exceptional attention to detail.
  • Ability to demonstrate capability to manage multiple projects and to prioritize activities for optimal results



ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, or veteran status. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at (408) 501-8550, or [email protected] for assistance.

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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • jQueryLibraries
    • jQuery UILibraries
    • ReactLibraries
    • AngularJSFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • HBaseDatabases
    • Maria DBDatabases
    • MySQLDatabases
    • OracleDatabases


We’re uniquely located on the edge of Lake Washington at Carillon Point in Kirkland. Minutes away from downtown Seattle, Bellevue, and Redmond.

An Insider's view of ServiceNow

What’s the vibe like in the office?

You make decisions every day that help people. My work makes a big difference, and that’s satisfying.


Senior application developer

What projects are you most excited about?

I wanted to work at a growing company. We're focused, customer-centric, and you can't beat the platform.


Project manager

What are some things you learned at the company?

Our purpose is empowering. The company's putting a lot into the culture, the employees - they're investing in us.


Creative director

What is your vision for the company?

Amazing products that create great employee and customer experiences and make work, work better, is our passion.


Chief product officer

What is your vision for the company?

Taking a long-range view, we've got the spirit of a start-up and the resources to deliver with high quality.


Software engineer

What are ServiceNow Perks + Benefits

ServiceNow Benefits Overview

We make work better for people—including our own. From work environments that help us do our best work, to benefits and a culture that encourage employees to stay healthy, happy, engaged, and growing, we keep our people at the center of everything we do.

Volunteer in local community
Through our #GivingAtNow program, our Kirkland offices schedules volunteer opportunities throughout the year.
Eat lunch together
Dedicated Diversity/Inclusion Staff
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Purchase company stock at a 15% discount semi-annually
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Remote Work Program
Work remotely on occasion as needed.
Adoption Assistance
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
ServiceNow offers unlimited paid vacation time starting at Day 1.
Paid Volunteer Time
Our employees receive 20 hours per year of paid volunteer time.
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Pre-tax contribution plan for commuter expenses.
Company Outings
Site social activities periodically
Stocked Kitchen
Some Meals Provided
Lunch provided every Friday!
Happy Hours
Steps away from awesome restaurants and bars.
Free parking
Pet Friendly
Professional Development Benefits
Job Training & Conferences
LinkedIn Learning access, numerous internal training programs, conference attendance options.
Tuition Reimbursement
Up to $5,250 reimbursed annually for qualified expenses
Diversity Program
Continuing Education stipend
We offer $5000 annualy for continuing education.
Online course subscriptions available
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