Senior Player Experience Agent (3 month contract)

We’re all in at DoubleDown.  Are you?

If you get excited about online social and mobile games then this is an opportunity you will want to explore!  We are looking for a stellar Senior Player Experience Agent to join our email-based Player Experience team of 15.  You would be reporting to a PlayerExperience Supervisor that leads four other Agents.  We have players on our game around the clock, so we need to ensure they are able to reach one of our Agents at any given time.  In this role, you will need to be flexible with working Fridays - Mondays. 

Be a high roller at DoubleDown

We're DoubleDown Interactive, a talented team of approximately 150 Software Engineers, Game Designers, Artists, Producers, Marketers, Analytical Experts, and more.  Located in Seattle’s International District, we create fun, authentic casino-style entertainment via free-to-play social and mobile games, enjoyed by millions of players worldwide. As a leader in the social casino space, we continue to revolutionize through constant innovation. Known for our fun and collaborative culture, we move quickly todeliver exciting online game experiences to casino enthusiasts and social gamers alike!

What you should bring to the table

  • 3+ years of experience in a customer facing service position
  • The ideal candidate loves playing social games
  • Very detail oriented
  • Experience with Microsoft office (Word and Excel)
  • Excellent written communication
  • Aptitude for understanding technical information
  • Curiosity about how games and systems work

 

Other cards you might be holding

  • Experience with Atlassian products (Jira, Confluence, HipChat)
  • Experience with ZenDesk or other game-based CRM systems
  • Strong test aptitude and customer focus orientation, games experience

Placing your best bet - the responsibilities

  • Meet or exceed at least 16 contacts per hour while maintaining a minimum of 70% Customer Satisfaction Score.
  • Maintain high levels of work efficiency and have a solid understanding of the game and features.
  • Assess potential issues in the game based on Player email contacts.
  • Explore possible technical issues and solutions facing Players.

Hitting the jackpot

As the first line of contact for the Player, we represent the company and the games; as the direct conduit between the Player and the company, we advocate for the Player experience and give a voice to their concerns.  We are researchers, educators, troubleshooters, and problem solvers who are involved in every aspect of the business. We turn negatives into positives as we seek the best solution for our customers, both internal and external.

Cashing in on the comps

  • It’s a gaming company, so take a gaming break and get to know your coworkers with a little competitive fun! Square off over ping pong, foosball, or pinball in our arcade.  You’ll find plenty of takers for a tabletop gaming session, too!
  • Want to go out to lunch sometimes, too? Our International District location is perfectly situated near a variety of excellent restaurants.

 

Looking for another reason we're the best place in Seattle to work?  We're committed to our role as an Equal Opportunity Employer– we embrace a diverse mix of voices and create a positive environment where everyone belongs.  We don’t just accept difference - we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products, and our communities.  We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.  DoubleDown is committed to providing reasonable accommodation to individuals with physical and mental disabilities.  If you need help completing your application, let us know! Email us at [email protected] and one of our awesome HR team members will get you everything you need.  We look forward to meeting you soon!

 

To learn about us, please visit us here and watch us here!

 

To be considered, you must be at least 18 years of age with the ability to successfully pass a security criminal background investigation.

 

DoubleDown partners with E-Verify, an Internet-based system that allows businesses to determine the eligibility of their employees to work in the United States.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • C#Languages
    • JavaLanguages
    • JavascriptLanguages
    • PHPLanguages
    • PythonLanguages
    • RLanguages
    • SqlLanguages
    • UnityLanguages
    • HTML5Languages
    • TypescriptLanguages
    • AngularLanguages
    • PrimeNGLanguages
    • BootstrapLibraries
    • AngularJSFrameworks
    • Node.jsFrameworks
    • DynamoDBDatabases
    • RDSDatabases
    • KinesisDatabases
    • S3Databases
    • RedisDatabases
    • RedShiftDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • UnityDesign
    • AsanaManagement
    • ConfluenceManagement
    • JIRAManagement
    • MarketoLead Gen

Location

The Chinatown-International District is a bustling hub for great food (noodle houses, sushi & dim sum), diversity, culture and public transportation!

What are DoubleDown Interactive LLC Perks + Benefits

DoubleDown Interactive LLC Benefits Overview

We want you to be healthy!

Culture
Volunteer in local community
Throughout the year DoubleDown volunteers in the community to give back! We have partnered with FareStart, Treehouse, Extra Life, Gay City, Seattle PRIDE and the YWCA, just to name a few.
Partners with Nonprofits
DoubleDown partners with local nonprofits throughout the year to give back! Some reoccurring companies include the National Breast Cancer Foundation and BravePup!
Friends outside of work
Eat lunch together
Intracompany committees
We have committees that work with our Studio Ops team to plan all our pop up and annual events. Events include, annual viewing of movies, trips to see the Mariners, summer picnic & holiday party!
Daily stand up
Open door policy
Open office floor plan
Diversity
Documented equal pay policy
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Promote from within

Additional Perks + Benefits

Need to relax? Get a massage or enjoy a yoga session right here in the studio! After all, who wants to work without a massage?

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