Senior Manager, Healthcare

West Monroe isn’t a start-up consulting firm, but we act like one.

From day one, our people have the opportunity to make a definitive personal impact for their clients and their careers. What does this mean? It means we seek out the best of the best, and then we challenge them to make us better.

If you are looking to be a “behind the scenes” technologist, this isn’t the place for you. We celebrate driven professionals who thrive in a collaborative environment. Our consultants work on front lines – partnering with clients to deliver game-changing solutions in the most dynamic industries. Sound interesting?  Then West Monroe Partners just might be the place for you.

Think you’re up to the challenge?

West Monroe Partners is hiring a Senior Manager with prior consulting project management experience to join our growing Healthcare and Life Sciences practice in our Seattle office, specifically leading our efforts in the Healthcare Payer space. In this role, you will be responsible for delivering business and technology solutions in the healthcare industry to Payer organizations specifically partnering with our clients around customer engagement development, care management transformation, and healthcare analytics. Our team assists payers with uncovering opportunities, developing clear roadmaps, and working toward improved outcomes. We depend on our highly skilled consultants to drive growth – in our clients’ companies and in their own careers.

What will you be doing?

Senior Managers at West Monroe Partners must possess proven and repeatable experience in the three main areas of responsibility:

Client Delivery:

  • Independently manage large, strategic engagements
  • Communicate and report project status to C-level executives and Finance management, including budget, risks, issues, etc.
  • Mentor and manage teams of consultants to deliver the project on time, on budget as well as QA work done by the team
  • Understand underlying relevant technologies to be able to direct the design, development, testing, and implementation of a technical project
  • Quickly respond to client requests for immediate issues while also being able to drive projects to completion
  • Analyze each client's specific request and determine the underlying problem and recommend proper solutions
  • Identify and eliminate roadblocks for the team
  • Oversee the overall project, with ultimate responsibility for success or failure of the engagement, specifically focused on ensuring overall client satisfaction and quality of delivery and profitability of the engagement
  • Conduct and document interim client satisfaction reviews with client sponsor and project manager

Practice Development:

  • Identify team strengths and issues; drive and develop better behavior to create more effective consultants
  • Participate actively in the recruiting process for other consultants
  • Coach and manage other consultants and actively participate in the performance expectation process
  • Actively monitor employee development, performance management, and training; address employee engagement issues; engage office/practice leaders and human resources as appropriate
  • Meet with solution line leaders to understand and manage the state of practice, projects in flight, client billings and receivables

Business Development:

  • Create work plans, pricing estimates, and risk assessments for prospects
  • Actively build a professional network and affiliate network in the local community
  • Contribute ideas and expertise for go-to-market strategy; help execute business development campaigns
  • Present solutions and proposals to clients and prospects
  • Understand business needs and requirements and help turn those goals into tangible deliverables including projects and detailed proposals, requirements specifications, design deliverables, status reports, and project plans
  • Serve as Account Manager to coordinate client activity, identify cross-sell opportunities, manage follow-up, and ensure consistent WMP experience

What do you need to bring to the table?

  • 10 + years of hands-on experience as a project manager leading business and technology strategy projects and full lifecycle software implementation projects
  • 6+ years’ experience specifically working in consulting
  • 3+ years of experience working with Health plans
  • Bachelor’s degree required
  • Deep industry experience solutioning a variety of health plan (medical) issues and well versed with current market trends, challenges and issues for healthcare
  • Strong background working within the Healthcare Payer industry, specifically with customer relationship strategies, technology modernization, and operations transformation
  • Prior team-based project leadership experience in a consulting firm
  • Knowledge and experience with complex business systems integration and technology transformation, custom design and development, database design, and data management
  • Experience with healthcare-specific systems a plus; particularly on the payer side
  • Experience working in a fast-paced, collaborative, and team-based project environment
  • Ability to lead and mentor other team members or developers while leading projects
  • Excellent leadership, organizational, verbal and written communication skills to communicate technical concepts to non-technical business people
  • Ability to travel up to 50%
Read Full Job Description

Location

West Monroe is located in the heart of downtown Seattle, a few blocks away from Pike Place Market. We are accessible by all major forms of transit.

An Insider's view of West Monroe Partners

How does your team reward individual success?

Our value of meritocracy allows success to be defined as uniquely as our people, an experience that has allowed me to thrive within West Monroe based on my own skills, not by competition with others.

Kathryn

Senior Consultant

What's the biggest problem your team is solving?

As a technology consultant, my greatest reward is in crafting solutions that free up our clients to focus on more meaningful work.

Karanbir

Experienced Consultant

How does the company support your career growth?

Career growth at West Monroe is about defining your unique career path. In addition to serving clients, each employee chooses how they want to contribute to our culture. This could be through mentoring other technologists on the latest technology, or through our chiefs program where you choose to Chief of anything you choose, like fitness or BBQ.

Robin

Manager

What are West Monroe Partners Perks + Benefits

West Monroe Partners Benefits Overview

Where you decide to build your career is one of the most important decisions you will make. Our hope is you see the value of building it here at West Monroe Partners. As a firm, we strive to provide a total rewards model that illustrates our commitment to our people and their growth, creating value today, tomorrow and well into the future.

We invest in you. At West Monroe Partners, we don't just give lip service to the philosophy that people matter. We invest in it, through an attractive package of rewards that promotes your health and well-being, your financial future, your development, and your satisfaction and enjoyment at work.

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Employee Stock Purchase Plan
To ensure that we all share in our combined success, every employee participates in our Employee Stock Ownership Plan (ESOP). Our ESOP is designed to reward loyalty and company performance.
Performance Bonus
Our bonus program includes an annual performance bonus, travel bonuses to recognize nights away from home, spot bonuses, quarterly recognition awards, and more
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Our flexible work policy allows for different work arrangements such as regular telecommuting, alternative schedules, or part-time.
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Our flexible (also known as unlimited) PTO policy empowers our employees to make decisions about their own vacation time.
Paid Volunteer Time
West Monroe sets aside one day a year for its employees to participate in a "National Day of Change" firmwide volunteer effort. We also offer incentives for those who volunteer on their own time.
Paid Holidays
West Monroe offers all employees paid time off for major holidays. We also close the office between Christmas and New Year's Day.
Perks & Discounts
Beer on Tap
Our Chief Beer Officer ensures the office is always stocked with interesting brews.
Company Outings
We sponsor a number of outings, including our quarterly meetings, annual retreat, holiday party, National Day of Change volunteering day, and more.
Game Room
Our office is equipped with a ping pong table, and our Chief Games Officer hosts frequent game nights.
Stocked Kitchen
Happy Hours
We host monthly "4 O'clock Rocks" happy hours in the office after our monthly Town Hall meetings.
Recreational Clubs
Through our Chiefs program, employees can be a champion of anything they are passionate about -- we have employee-led wine tastings, soccer and basketball leagues, game nights, arts outings and more.
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Employees are required to complete at least 40 hours of continuing education each year. These credits may be earned through external training or by taking advantage of our robust internal curriculum.
Diversity Program
Inclusion & diversity is key to our mission of growing the next generation of leaders. We lead with inclusion because we think you cannot have diversity of thought, experience, and approach without it
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