Customer Support Specialist

| Seattle
Company Overview
Navigating Cancer is the pioneer in patient relationship management software and services for cancer care. The company has developed the first patient-centered oncology platform that improves the care delivery model for patients, providers, pharmaceutical manufacturers and payers. By putting patients at the center of their care, providers become economically viable in value-based payment models, payers and at-risk providers reduce the total cost of cancer care, and pharmaceutical manufacturers improve medication adherence for their life-saving treatments. Most importantly, patients receive a holistic service offering to support their individual goals and preferences.
The company is backed by industry-leading patient satisfaction ratings and currently supports over a million patients, thousands of care providers, dozens of pharmaceutical manufacturers, and several payer models nationwide to lower costs, improve patient satisfaction, and drive better outcomes.
Job Summary
Are you an experienced support person looking to make a real difference in people’s lives? As a Customer Support Specialist, you are the voice of Navigating Cancer, responsible for helping our customers (Oncology medical practices) and their patients have the best experience possible with our healthcare solutions. This position is Full-time & Salary DOE.
 
Responsibilities:
  • Primary customer contact for the company.
  • Manage a high call volume. Comfortable calling clinic staff and patients of all ages as they navigate our software. 
  • Provide account management and technical support along with exceptional customer service, professionally represent the company when interacting with both medical clinics and patients.
  • Complete and maintain all required data entry, records and documents.
  •  Deliver consistently high customer satisfaction
  • Manage email appropriately, responding to customer inquiries in a timely manner.
  • Use our knowledge-base, team members and job tools to quickly and precisely resolve client issues.
  • Other duties as assigned.
Qualifications:
  • Experienced. You have at least 3 years of customer service experience, preferably in medical or SaaS field
  • Problem Solver. Ability to think on your feet. You love tackling a challenge and finding the best solution for everyone involved·
  • Communication. Excellent written and verbal communication skills.
  • Proficiency with Google Solutions & Microsoft Office products
  • Detail oriented and proficient in multi-tasking, juggling email and phone support, and meeting deadlines.
  • Strong organizational skills.
  • Capacity to work as a team and independently.
  • Proficiency using Salesforce or similar CRM tools
  • Spanish language a plus.
  • Must be able to pass a pre-employment drug test and background check.
Why work here?
Come join our team and enjoy a supportive and casual work environment in downtown Seattle, 100% employer-paid medical, dental, and vision insurance for full-time employees, Paid Time Off, company paid $50/month towards bus or parking costs, office snacks, and the community of some amazing co-workers. 
 
How you should apply:
1. Submit a resume
2. Include a brief cover letter explaining:
a.) why you want to work for Navigating Cancer
b.) Two customer service skills that you think would make you a great asset to our team
c.) If you would be available to work 7am- 4pm
Read Full Job Description

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • RubyLanguages
    • SqlLanguages
    • ReactLibraries
    • Ruby on RailsFrameworks
    • MySQLDatabases
    • PostgreSQLDatabases
    • Google AnalyticsAnalytics
    • TableauAnalytics
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement
    • WordpressCMS
    • SalesforceCRM
    • Salesforce PardotLead Gen

Location

Located in a historic building a block away from the Seattle waterfront and close to Pike Place Market, Pioneer Square, and some awesome coffee shops

What are Navigating Cancer Perks + Benefits

Culture
Eat lunch together
We have multiple areas in the office where people congregate during lunch to hang out with their fellow team members.
Pair programming
Open office floor plan
One of the oldest buildings downtown, this is a great space with exposed brick & beams. Conference rooms for meetings and brainstorming sessions w/ an open floor plan for a collaborative team feel.
Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
401(K)
Child Care & Parental Leave Benefits
Flexible Work Schedule
Navigating Cancer provides employees with a flexible work schedule that includes Flexible start and end times.
Vacation & Time Off Benefits
Generous PTO
Navigating Cancer employees receive between 15 and 25 days per year of paid time off based on years of service.
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
More Jobs at Navigating Cancer16 open jobs
All Jobs
Data + Analytics
Dev + Engineer
Marketing
Operations
Product
Project Mgmt
Developer
new
Seattle
Operations
new
Seattle
Data + Analytics
new
Seattle
Data + Analytics
new
Seattle
Data + Analytics
new
Seattle
Developer
new
Seattle
Operations
new
Seattle
Developer
new
Seattle
Project Mgmt
new
Seattle
Developer
new
Seattle
Data + Analytics
new
Seattle
Developer
new
Seattle