Training Specialist

| Seattle
The Role
As an Outreach Training Specialist, your goal is simple: Educate and Onboard Outreach Customers. You will have the opportunity to provide world-class experiences for customers of all sizes and industries. The Training Specialist role at Outreach carries an incredible amount of responsibility with their delivery and product knowledge impacting each and every customer. Internally, their impact will be felt company-wide through reducing support tickets, reducing time-to-value, reducing customer calls, and allowing Customer Success Managers and Engagement Managers to have more strategic conversations with customers while increasing adoption and customer love. This position will work relentlessly with our teams and clients to solve problems, educate, and generate customer sales excellence.
About the Team
The Customer Education Team reduces barriers to learning Outreach by building and delivering world-class educational products to all our customers based upon common roles and workflows. We focus on scale first, developing modular material - from On-Demand to Instructor-led offerings - to get our customers up-to-speed quickly and improve the way they work.

Your Daily Adventures Will Include

  • Review and respond to incoming requests for training
  • Collaborate with Outreach Customer Success and Customer Engagement teams to understand specific requirements for training engagements
  • Deliver both Public and Private Virtual Instructor-Led training (VILT) sessions
  • Deliver on-site Instructor-Led (ILT) training sessions with travel up to 50% of the time
  • Collaborate with the Instructional Design team to test and refine new material
  • Actively and continuously learn about product functionality, workflows, and Best Practices

Basic Qualifications

  • Expert facilitator - for both virtual and live classroom training
  • Excellent classroom management skills
  • Experience delivering training to customers
  • Experience working at a fast paced Software-as-a-Service (SaaS) company

Preferred Qualifications

  • Experience working with a Sales Engagement Platform (like Outreach)Experience in Customer Success, Education/Enablement, Sales, and/or Professional Services
  • Experience with training large, Enterprise-scale customers

Why You’ll Love It Here
• 100% medical, dental, and vision coverage for full-time employees
• Unlimited PTO (and people actually use it!)
• 401k to help you save for the future
• Company-organized and personal paid volunteer days to support the community that supports us
• Fun company and team outings because we play just as hard as we work
• Diversity and inclusion programs that promote employee resource groups like OWN (Outreach Women's Network)
• A parental leave program that includes not just extended time off but options for a paid night nurse, food delivery, gradual return to work, and the Gottman Institute's Bringing Home Baby course for new parents
• Employee referral bonuses to encourage the addition of great new people to the team
• Plus, unlimited snacks and beverages in our kitchen

Read Full Job Description

Location

Our Lower Queen Anne office is located along the beautiful Elliott Bay waterfront north of Belltown, near Myrtle Edwards Park.

What are Outreach Perks + Benefits

Culture
Volunteer in local community
Outreach organizes quarterly events for employees to volunteer together in the community. We also offer paid time off for volunteer days.
Friends outside of work
Eat lunch together
Intracompany committees
Outreach offers amazing groups such as OWN (Outreach Women's Network), Gals & Sals, and a Diversity & Inclusion committee that offer networking and development opportunities, and host fun events.
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Diversity manifesto
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
All employees receive a basic life insurance plan at the $100,000 level. Employees can elect voluntary life insurance if they would like additional coverage beyond the $100,000 level.
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Acme Co. provides employees with a flexible work schedule that includes Flexible start and end times.
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Outreach offers unlimited PTO.
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Outreach offers unlimited PTO.
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Happy Hours
Parking
Pet Friendly
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
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