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Sr. Learning Specialist

| Seattle

We’re building a team of instructional pros to create a world-class customer learning program in a high-growth tech environment. Avalara University hosts self-directed and managed educationexperiences to help customers onboard and master Avalara services. As a learning specialist at Avalara, you’ll help us get there by teaching customers as they onboard and continue to grow. You’lldeliver training, host special guests as trainers, and contribute product expertise to learning designers to inform all classes in the Avalara University catalog.

About the Job

Help bring our organization to the next level. Work on a high-impact, high-visibility team and project. Orchestrate meaningful learning experiences to create value for customers.

  • Be the standard for excellence in live customer education at Avalara.
  • Deliver live-learning as part of a blended catalog so learners have information and experiences, when and where needed.
  • Collaborate with experience designers to develop program assets.
  • Represent and evangelize Avalara University and its live learning opportunities to Avalarians, customers, and partners.
  • Manage logistics to support events, audit trainings, and feed improvement plans back to the design team.
  • Build a foundation that scales with Avalara.

 

About You

You’re an experienced and passionate customer educator. You’re an excellent listener and communicator, driven to help customers make the most of their solutions. You’re a systems-thinker, building for now while considering what comes next. You’re authentic and transparent - and a natural collaborator, willing to work through challenges to find the best solution. You’re humble, despite all that.

Required Qualifications

Be prepared to share examples demonstrating these qualifications during the interview process.

  • Ability to deliver excellent customer learning experiences
  • Comprehensive organizational skills; experience managing a calendar of events and event logistics
  • Comprehensive oral presentation and written communication skills
  • Strong organizational agility and ability to interact across all levels of the organization; expertise collaborating across groups in a matrixed environment
  • Extensive ability to query, compile, enter, track and maintain data and records management systems
  • In-depth knowledge of agile project management standards and practices
  • Comprehensive computer skills and proficiency with Microsoft Office, virtual training delivery platforms, and various learning design and development software

 

Preferred Qualifications

  • Experience delivering client education for a public accounting organization or on a professional services team
  • Experience coaching Subject Matter Experts (SMEs) as trainers
  • Experience supporting scaling initiatives in an enterprise environment

 About Avalara

Avalara helps businesses of all sizes achieve compliance with transaction taxes, including sales and use, VAT, excise, communications, and other tax types. The company delivers comprehensive, automated, cloud-based solutions designed to be fast, accurate, and easy to use. The Avalara Compliance Cloud® platform helps customers manage complicated and burdensome tax compliance obligations imposed by state, local, and other taxing authorities throughout the world.

Avalara offers more than 600 pre-built connectors into leading accounting, ERP, ecommerce and other business applications, making the integration of tax and compliance solutions easy for customers. Each year, the company processes billions of indirect tax transactions for customers and users, files more than a million tax returns, and manages millions of tax exemption certificates and other compliance documents.

Headquartered in Seattle, Avalara has offices across the U.S. and overseas in the U.K., Belgium, Brazil, and India. More information at www.avalara.com

Avalara is an Equal Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law.

#LI-POST 

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • JavaLanguages
    • JavascriptLanguages
    • PHPLanguages
    • PythonLanguages
    • RubyLanguages
    • SqlLanguages
    • jQueryLibraries
    • jQuery UILibraries
    • ReactLibraries
    • ReduxLibraries
    • Twitter BootstrapLibraries
    • Node.jsFrameworks
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • Adobe Target, Adobe AnalyticsAnalytics
    • AxureDesign
    • IllustratorDesign
    • PhotoshopDesign
    • ConfluenceManagement
    • JIRAManagement
    • Adobe Experience ManagerCMS
    • SalesforceCRM
    • SendGridEmail
    • Adobe CampaignLead Gen
    • Oracle EloquaLead Gen

Location

255 S King St, Seattle, WA 98104

What are Avalara Perks + Benefits

Culture
Friends outside of work
Eat lunch together
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Happy Hours
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