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Junior Billing Analyst

| Redmond

Junior Billing Analyst
Pushpay | Redmond, WA

Position Summary:
The Junior Billing Analyst will be responsible for working closely with the operations, finance and customer success teams to manage billing tickets, including surfacing ongoing enhancements ato the process. This person will also be responsible for participating in cross-functional teams to identify and resolve near-term and long-term issues related to billing.
The successful candidate will possess working knowledge of Zuora (or similar tool) for subscription billing management and be an expert in the administration of billing systems in-line with industry best practice.

Job Responsibilities:

  • Manage all aspects of billing tickets, including answering billing related questions, coordinating change forms for customer subscription updates/changes, processing refunds/credits/adjustments etc.
  • Support monthly invoicing process with QA and file review support
  • Manage the review/QA of customer order and amendment forms prior to monthly billing for accuracy
  • Ensure company approval processes are followed for any customer subscription change requests
  • Monitor outstanding order/amendment forms and manage voiding unsigned agreement at end of month
  • Aggregate and report on billing tickets and surface to the Senior Operations Billing Analyst for review

Experience / Education:

  • Bachelor's degree in Accounting, Finance, Business, a related field, or equivalent education
  • 1 - 2 years of relevant work experience is required.
  • Experience working in diverse, cross-functional team environment.
  • Experience with Zuora for subscription billing, or similar
  • Experience with Salesforce

Job type: Full-time

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • PHPLanguages
    • PythonLanguages
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    • ASP.NETFrameworks
    • Node.jsFrameworks
    • MySQLDatabases
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    • DynamoDatabases
    • IllustratorDesign
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    • ConfluenceManagement
    • SalesforceCRM
    • MarketoLead Gen

Location

Tech-savvy suburbia, walking distance to Whole Foods, Poke, and Chipotle!

An Insider's view of Pushpay

What’s the vibe like in the office?

The vibe in the office is the most positive I've ever worked in! It's an environment where my teammates are willing to sacrifice their own time to help me achieve my goals and targets. It's wonderful knowing that others care about me and I would consider my coworkers my friends.

Champ

Account Executive

What does your typical day look like?

I get to help anyone and everyone to get their work done. If they have any issues, I come help get it fixed for them. I feel like a superhero because I get to run around saving people's days. I am always here to help!

Dale

IT Support Analyst

How has your career grown since starting at the company?

Starting out in Sales, I learned a ton about the Pushpay product and loved sharing about it with customers. Now, three positions later, I'm a Recruiter finding talent for Pushpay! I love how much support I received from leadership when I shared with them my aspirations.

Norah

Recruiter

How do you make yourself accessible to the rest of the team?

We don't have offices or walls separating us, so I sit right in the center of the team on the sales floor. This allows my reps to have complete access to me at all times. They can walk up to me or use our in-house messaging system for privacy!

Julia

SDR Manager

What are some social events your company does?

We have a lot of fun events at Pushpay! If I had to pick one, it would be our Awards Night. It's a fun night where our company comes together outside of work in a great location to celebrate our achievements. We have a lot of fun together - dinner, dancing, and photo booths. I'm looking forward to the next one!

Sally

Talent Advisor

What are Pushpay Perks + Benefits

Pushpay Benefits Overview

Picnics, BBQs, morale events, and more! This is just a snapshot of what you can expect after coming onboard. With quarterly wellness events ranging from fun runs to volunteer days, you'll be able to work hard and play hard at Pushpay.

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K) Matching
100% vested after 2 years, matching at 4%.
Child Care & Parental Leave Benefits
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Ping Pong table!
Stocked Kitchen
Professional Development Benefits
Job Training & Conferences
Diversity Program
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