Senior UX Researcher

| Seattle

The Challenge

As a Senior UX Researcher at Qualtrics on the Experience Research Team you will drive the future of Qualtrics Experience Management products to deliver a best-in-class user experience that creates loyalty, value, and delight. You have highly developed research skills and use them to understand the UX of our products, key user scenarios and business needs of our customers and how people collect, monitor and share insights inside their organizations. You infuse Qualtrics with these customer and product insights as you help drive the vision and strategy for the next generation of Qualtrics products. You work cross-functionally with data scientists, strategic planners, designers, program managers, line of business owners and engineers to develop products that are elegant, easy-to-use and successful. 

What Success Looks Like in the Role

You inspire those around you to understand the customer and have a multiplier effect on creating enthusiasm for products and features. You are collaborative and help build, shape and grow the research team -- mentoring more junior team members. You own the development of research strategy and push the boundaries on existing methodologies to deliver new innovative processes for conducting UX research. Your strong research background in understanding human behavior and technology help you drive actionable insights that guide product decisions. You have successfully made UX Research part of the fabric of Qualtrics’ product design and development process.

A Day in the Life

  • As the UX product insight expert you are the voice of the customer for user experience and product feedback. You know what users want and our product gaps. You have a strong voice that guides the product team’s understanding of feature prioritization and UX improvements.
  • You are a part of the product team and you collaborate with researchers, data scientists, designers, product managers, and strategic planners to identify customer perceptions about Qualtrics and existing products, define key use scenarios and collaborate to develop new or improved product concepts.
  • You are a valued voice that influences decisions about what matters most for the platform and products in terms of user experience.
  • You are a thought leader and evangelize customer and product needs inside Qualtrics.
  • You teach best practices and share metrics.
  • You are known as an exceptional research partner who gets the data that matters most and delivers actionable insights.

Your Background

You are a seasoned researcher who knows how to collaborate with product teams, can plan and execute the full range of methodologies and isn’t afraid to push boundaries. You are skilled in constructing research toolkits. You are able to synthesize and translate qualitative and quantitative data into actionable insights. You deliver research findings and recommendations in engaging, thought provoking formats.

You have excelled and grown within a dynamic, rapidly scaling, organization. You know how to collect inputs and turn them into measurable outputs. You want to build tools that show businesses the power of the intersection between brand, product, customer and employee.

Minimum Qualifications

  • Master's degree in one of these disciplines: Psychology, Human-Centered Design, Human Factors, Cognitive Psychology, or similar.
  • A PhD is preferred.
  • 7+ years of industry research experience.
  • Exceptional and demonstrated end-to-end qualitative and quantitative research skills.
  • Strong analytical and problem solving skills.
  • High standards of detail, excellence, professionalism and role model behavior.
  • Demonstrated ability to serve as a thought leader.
  • Extensive experience working closely with UX Design, Product, and Engineering teams on gathering and implementation of research recommendations.
  • A portfolio that includes examples of leading strategic research with significant business outcomes.

About Qualtrics

Qualtrics is the technology platform that organizations use to collect, manage, and act on experience data, also called X-data™. The Qualtrics XM Platform™ is a system of action, used by teams, departments, and entire organizations to manage the four core experiences of business—customer, product, employee and brand—on one platform. Over 10,000 enterprises worldwide, including more than 75 percent of the Fortune 100 and 99 of the top 100 U.S. business schools, rely on Qualtrics to consistently build products that people love, create more loyal customers, develop a phenomenal employee culture, and build iconic brands. Qualtrics was recently acquired by SAP, and together we will accelerate XM and power the experience economy. Join us on this adventure that can open many doors! If you’re searching for a company that’s dedicated to your ideas and growth, recognizes your unique contribution, fills you with purpose, and provides a fun, flexible and inclusive work environment - apply now!

 

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • We are an open language company so we do not specify on languages and except all that are helpful toward the product.Languages
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • AsanaManagement
    • WordpressCMS
    • Qualtrics PlatformCMS
    • SalesforceCRM
    • Qualtrics iQ DirectoryCRM
    • Qualtrics PlatformEmail
    • Adobe CampaignLead Gen
    • MarketoLead Gen
    • MixRankLead Gen
    • RapportiveLead Gen
    • Qualtrics PlatformLead Gen

Location

The office experience is a 5-minute walk from Pioneer Square. The rooftop deck overlooks the Puget Sound and downtown Seattle.

What are Qualtrics Perks + Benefits

Qualtrics Benefits Overview

TOTAL REWARDS
The term “benefits” doesn’t really do our employee rewards program justice. We provide free medical, dental, and vision insurance, 20+ days of annual leave, generous retirement fund contributions, company equity, quarterly bonuses, and tons of career mobility.

WORK HARD/PLAY HARD
For every bit of hard work we put in, we have twice the fun. Whether that means taking a break in a massage chair or hitting the slopes after work, Qualtrics makes sure that employees take time to recharge and live it up.

UPWARD MOBILITY
Because we’re a hyper-growth company, getting promoted and taking on more opportunity is always an option. We hire individuals who have what it takes to quickly step into the next role and take on opportunities beyond their core job description.

OFFICE PERKS
We believe in a workspace that allows you to take a breather and pepper fun throughout your day. Grab a beer in the Dublin office pub, enjoy Seattle’s rooftop patio overlooking the Puget Sound, or raid one of the many kitchens around Provo’s office.

HIGH BAR
We don’t hire cutthroat individuals who only care about themselves. We’re looking for top performers with a wide array of professional and personal experience. Our employees are driven, intelligent, diverse and interesting people who work well in teams and know how to have fun.

GLOBAL
Qualtrics employees are plugged into a network of experienced professionals around the globe. With weekly company-wide video meetings and our own internal social network, employees get global experience and stay up-to-date on what’s happening across the organization.

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Game Room
Stocked Kitchen
Happy Hours
Parking
Pet Friendly
Recreational Clubs
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Diversity Program
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